English Version

Australian National Audit Office (Cour des Comptes) , Décembre2009.

Améliorer la performance du secteur public est un objectif clé des gouvernements du monde entier. L’innovation  dans le secteur public, en particulier dans l'élaboration des politiques, la conception de programmes et de services sont des éléments nécessaires pour des services publics mieux ciblées, plus attentifs aux besoins de la collectivité et plus efficaces ...

Sources : http://www.anao.gov.au/bpg-innovation/contents.html . Et http://www.egov.vic.gov.au/focus-on-countries/australia/government-initiatives-australia/government-and-politics-australia/innovation-in-the-public-sector-better-practice-guide.html

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Contents, Table des matières.

• Foreword
• 1. Introduction
• 1.1 Innovation in the public sector context
• 1.2 Types of innovation and the benefits
• 1.3 Drivers for innovation
• 1.4 Private and public sector innovation
• 1.5 Public sector legislative and accountability framework
• 1.6 Innovation and risk management
• 1.7 The Australian National Audit Office and innovation in the public sector
• 1.8 The Guide's focus, methodology and logic
• 2. Essential pre-conditions for innovation
• 2.1 Leadership: culture, corporate strategy and human capital
• 2.2 Leadership: at all levels
• 2.3 Knowing your business
• 2.4 Focussing on the important
• 2.5 Organisational capability and agility
• 2.6 Incentives and rewards
• 2.7 Key lessons
• 3. An innovation process model
• 3.1 A model for managing innovation
• 3.2 ‘Fit for purpose' — applying the model
• 3.3 ‘Fit for purpose' — governance arrangements
• 4. Develop options and solutions
• 4.1 Understand the need, problem or opportunity
• 4.2 Think outside the current paradigm
• 4.3 Assess the options to develop effective solutions
• 4.4 Key lessons
• 5. Implement
• 5.1 Prepare an implementation strategy
• 5.2 Consider transitional arrangements
• 5.3 Monitor the transition
• 5.4 Key lessons
• 6. Check and evaluate
• 6.1 Prepare an evaluation strategy
• 6.2 Monitor short-run uptake and impact
• 6.3 Evaluate longer-run outcomes
• 6.4 Key lessons
• 7. Adjust and disseminate
• 7.1 Reconsider aspirations and objectives
• 7.2 Build on experience and success
• 7.3 Prepare for the next development cycle
• 7.4 Key lessons
• 8. Across-boundary innovation
• 8.1 Further challenges and opportunities
• 8.2 Cross–portfolio coordination
• 8.3 Whole-of-government dimensions
• 8.4 International collaboration and standards
• 8.5 Non-government expertise
• 8.6 Key lessons
• 9. A transition to a new era of innovation in the public sector
• 9.1 A stronger innovation culture
• 9.2 An open innovation approach
• 9.3 Placing the citizen at the centre
• 9.4 New opportunities through technology
• 9.5 Aspirations for the future
• Appendix A — Selected case studies
• Appendix B — Summary of the literature review
• Appendix C — Key themes from interviews
• Appendix D — Acknowledgments

• Quick reference guide